All orders placed through this website are subject to return as according to this return policy.
1.Our policy lasts 5 days starting from the day you receive your order.
2.If received products arrive broken or faulty, this must be reported in 2 days after the product is received. You can do this by sending us an email with pictures of the broken product attached.
1.To apply for a return, please send an email to firstname.lastname@example.org with your order number and the products that you would like to return to us. We will reply you within 3 working days with the instructions for returning goods.
2.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.If you are approved, then your refund will be processed within 5 working days. Banks with different specific refund days may have different processing deadlines. If you still have not received your refund after this period, please contact us at email@example.com
You will be responsible for paying for your own shipping costs for returning your item (unless products are faulty/broken). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Undeliverable packages aren't eligible for full refunds, given that we've correctly stated your shipping address. In such case, we'll only offer a partial refund if the undeliverable packages has been returned. The partial refund will be determined based on the following formula: order value - actual shipping cost - return shipping fees.
For certain countries the local post office might require you to pickup the parcel at a specified location. If you reject or decide not to pickup the parcel, your order will not be eligible for a refund.